“I need to know what to say during an argument!” Don’t listen to the other person in conflict with you just so that you can have the perfect come-back line to prove your point. Myths that Claudia wants us to leave behind So can we stop avoiding conflict and manage them with more ease and courage? On today’s episode, personal development coach and mediator Claudia Aronowitz shares with us practical tips on conflict management. But healthy debates and conflicts can bring thought diversity and new perspectives to the table. People who feel as if they have lost, are not effective coworkers.Dealing with conflicts often invokes uneasy feelings or even fear. After all, if one party wins, that means the other party loses. Try to focus on both your individual needs and wants and those of the other party. Explore and discuss potential solutions and alternatives. Try to focus on the issues, not the personalities of the participants. 
Clarification can end the need for conflict resolution. Often problems are simply misunderstandings. You must agree on the problem together to begin to search for a solution.
Agree on the difference in the points of view. This is not the time to discuss it is the time to ask questions, clarify points for better understanding, and truly hear the other's viewpoint. Make sure each party ties their opinions to real performance data and other facts, where possible. 
The purpose of the exchange is to make sure both parties clearly understand the viewpoint of the other. Begin by allowing each party to express their point of view.A better working relationship? A better solution to the problem? Increased alternatives for successful projects? A broadened understanding of each person's needs and wants? Thoughtful solutions and outcomes are infinite if you are creative. Determine what outcomes you'd like to see as a result of the discussion.When you make this agreement, all parties arrive prepared. Agree prior to sitting down together that the purpose of the meeting is to resolve the conflict.
Create an environment that is conducive to successful conflict resolution.
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